Frequently asked questions
Are Your Products Vegan?
Our products are not certified vegan. Some ingredients may be suitable for Vegans while others may not be. There can also be a slight difference of opinion amongst Vegan consumers. The ingredients are on each box so they can easily be shared with Vegan consumers and staff to allow them to make the decision that is best for them.
Are Your Products Gluten Free?
Our products are not certified Gluten Free. We recommend to refer to the ingredients listed on the box and review the individual ingredients. There are great resources such as the Canadian Celiac Association WWW.CELIAC.CA or the Association of European Coeliac Societies WWW.AOECS.ORG where you can research ingredients and read about the opinions of professionals in the Celiac community.
How Accurate Are Your Product Colours That Can Be Seen On Your Website?
Due to variances among colour monitors and different operating systems, the colours that appear on your screen, in our colour charts and other places throughout our site may not be the exact result that you are looking for. These colours are provided as a rough guide only. If you are unsure, we suggest ordering one of the products or contacting a brand manager for colour recommendations.
Are You Halaal Certified?
Yes and we renew our Halaal Certification annually.
How Long Does It Take To Receive My Order?
To process your order, please allow approximately 7-10 working days.
Are Your Products Tested On Animals?
Our products are NOT tested on animals.
What Is Our Return Policy?
DAMAGED AND DEFECTIVE PRODUCTS
When your makeupandmesa.com order arrives please inspect the package for any damage or defects. It is normal for the shipping package to show some wear, however, if you think a product in your shipment is damaged or defective, please send us an email to makeupandme.sa@gmail.com within 48 hours of receiving your order. Be sure to include the following information for fastest service.
Order Number
Item Description
Picture of the damage or defect
Picture of the outer shipping box indicating any damage or wear
Picture of the shipping label located on the shipping box.
To ensure prompt resolution, please keep the original shipping package and the damaged or defective product for inspection. If, after having examined the product, we confirm that it is damaged or defective, we will provide you instructions for returning the damaged or defective product to us at our expense and issue a replacement. Your original shipping and handling charges will not be refunded. However, any replacement for a damaged or defective product will be shipped to you free of charge.